New Orleans (504) 250-6407
Thibodaux (985) 228-1028
FAQ
Q: Will it work with my computer?
Q: Are my files safe from hackers?
Q: How many sites are my files stored at?
Q: How long to you keep my files?
Q: What happens if I forget my encryption key?
A: When you decide to have us evacuate, secure, and back-up your data, via the Internet, we will send a data evacuation specialist to your office* to install our storage and transmission software and configure it to meet your needs. For instant protection, we will make the first backup of your data right there in your office, so you can rest assured that your data is protected the moment we walk out the door.
From then on, our storage and transmission software works in the background, protecting your data from danger, around the clock.
Our software does not require any in-service training nor do you or your staff need to learn any new programs. Just keep working the way you always have, knowing your data is safe from worms, viruses, hackers, thieves, storms, and fire. You simply cannot loose your data - it's been evacuated - and duplicated in two other locations across the globe from each other, while you were barely aware that it was happening.
Only you will know the secret key to unlocking your data. We will help you craft a key that is unique to you and even the most determined hacker will not be able to break through.
* Although we can backup information from anywhere, currently our data evacuation specialists are only available in limited markets. If we cannot come out to your office, we can connect to your PC or server over the Internet to help install and configure the software. Use one of the RemoteAssist files available on our downloads page.
Q: Will it work with my computer?
A: DEVACAPS has versions to run on Windows, Linux, Mac OS X, and FreeBSD.
Q: Are my files safe from hackers?
A: Absolutely. We use industry proven Blowfish encryption with user configurable encryption keys up to 448-bits. All files are encrypted before they leave your PC so there is no chance of your data being out in the open. Best of all, you pick your own encryption key so no one can decrypt your files except for you.
Q: How many sites are my files stored at?
A: We store your files on two different servers, hundreds of miles apart from each other. As you send your data to our primary server, we also send a copy to our secondary server. This helps to ensure that your data is always safe from danger.
Q: How long to you keep my files?
A: We never delete any files unless you stop using our service. If you delete a file from your PC, our software will flag it as being deleted but will not actually delete the file unless you manually instruct it to do so.
In fact, we actually keep multiple versions of your files, five by default. You can also configure our software to save up 99 versions of your files if you want.
A: Yes. When backing up a file, our software can detect if a change in the file has occurred and attempt to back it up again. In a desktop/laptop environment this almost never fails. However, some applications, such as Microsoft Outlook, prevent us from being able to gain access to their files while in use.
If you need to backup files that are locked, we offer our Open File Plugin (for Windows systems only).
Q: What happens if I forget my encryption key?
A: Your encryption key is the key to your backups. Without the key, no one, not even DEVACAPS, can access your backups. it is important that you record your encryption key physically and keep it in a secure location.
We recommend writing the key on a slip of paper, placing it in a sealed envelope and store the envelope in a safe or bank safety-deposit box.
A: Download the StoreGrid software and schedule your first backup session. The software is fully active and will work for 30 days without a license key.
If you need assistance, please fill out the form on our Contact page.
